Privacy policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

Information We Collect

When you visit the site, we automatically collect certain information about your device, including your browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the pages you view, what websites or search terms referred you, and how you interact with the site. We refer to this automatically-collected information as "Device Information."

When you make or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (including card numbers via our payment processor), email address, and phone number. We refer to this as "Order Information."

How We Use Your Information

We use Order Information to:

  • Process payments and fulfil orders, including shipping and providing invoices and order confirmations
  • Communicate with you
  • Screen orders for potential risk or fraud
  • Provide you with information or advertising relating to our products, where this aligns with preferences you've shared with us

We use Device Information to help us screen for potential risk and fraud, and more generally to improve and optimise our site.

Sharing Your Information

We use Shopify to power our online store. Shopify stores your data through its own Privacy Policy, which you can read here.

We also share your information with third-party services to help us run our store, including:

  • Payment processors, to securely process your payment (such as Shopify Payments, PayPal, or similar)
  • Shipping and fulfilment partners, to deliver your order
  • Analytics providers (such as Google Analytics), to help us understand how customers use our site
  • Marketing and email platforms, to send you updates and offers where you've opted in

We do not sell your personal information to third parties.

Finally, we may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request, or to otherwise protect our rights.

Cookies

Cookies are small files placed on your device that are used to remember your preferences, help you navigate between pages efficiently, and generally improve your browsing experience. You can manage or disable cookies through your browser settings, though some parts of the site may not function properly without them.

Data Retention

When you place an order through the site, we maintain your Order Information for our records unless and until you ask us to delete this information.

Your Rights

If you are a UK or European resident, you have the right to access the personal information we hold about you, ask that it be corrected, updated, or deleted, and object to how we use it. If you would like to exercise any of these rights, please contact us using the details below.

Age Restrictions

The site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at supportraplab@gmail.com.