Shipping policy

Where We Ship From

We work with a network of 150+ production and fulfilment facilities worldwide, so wherever you are, your order is produced and shipped from a facility close to you.

Delivery Times

Once your order is placed, you can expect it to arrive within 3–5 business days.

Potential Delays

From time to time, one of our products goes viral or trends heavily online. When this happens, order volumes can spike suddenly, and delivery times may be extended to 7–14 business days while we work through the surge.

If you're ordering for a specific date — like a birthday or Christmas — please contact us before placing your order at supportraplab@gmail.com so we can confirm your delivery will arrive on time.

Tracking Your Order

Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow its progress.

Questions

If you have any questions about your shipment or delivery, please contact us at supportraplab@gmail.com.