Refund policy

If Your Item Arrives Faulty

If your item arrives faulty, damaged, not as described, or we've sent you the wrong item, you're entitled to a replacement. Return postage is on us and no restocking fee applies — just contact us with your order number and photos of the issue within 24 hours of delivery, and we'll sort it out.

Returns Outside of This

Outside of faulty, damaged, incorrect, or late orders, we only accept returns in the following circumstances:

• Your order has not arrived within 30 days of being placed
• You've simply changed your mind, within 14 days of delivery (see Change of Mind Returns below)

To be eligible, your item must be unused, in the same condition you received it, and returned in its original packaging, with your order number included.

Custom & Personalised Items

Posters personalised with a custom name or number are made specifically for you and cannot be returned for change of mind. This does not affect your statutory rights if the item arrives faulty, damaged, or incorrect.

Change of Mind Returns

For non-personalised items only, if you've simply changed your mind:

• Returns must be requested within 14 days of delivery
• Return postage is at your expense, via tracked delivery to our UK returns address
• A 20% restocking fee applies to all approved change-of-mind returns
• The item must be unused and in its original packaging

How to Start a Return

To start a return, please contact us at: supportraplab@gmail.com

If your return is approved, we'll provide instructions on how and where to send your item. Returns sent without prior authorisation will not be accepted.

Damaged or Incorrect Orders

Please inspect your order on arrival and contact us within 24 hours if your item is damaged, defective, or incorrect, so we can resolve it quickly.

Contact: supportraplab@gmail.com

Non-Returnable Items

We can't accept returns on:

• Sale items
• Gift cards
• Personalised items (unless faulty, damaged, or incorrect)

Exchanges

As each order is made specifically for you, we don't currently offer exchanges.

Failed Deliveries & Returned Orders

Please make sure your shipping details are complete and accurate when placing your order — including a phone number is recommended.

Where an order is returned to us as undeliverable due to an incorrect or incomplete address you provided, or is refused or unclaimed at delivery, we're unable to offer a refund, as each item is produced specifically for your order.

Customs & Duties

Most international orders are not subject to customs fees or import duties. In some cases, your local customs authority may request payment before delivery. We're not responsible for any customs charges, taxes, or import duties requested by your country's authorities, and orders returned due to unpaid customs fees are non-refundable.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days — your bank or card provider may take a little longer to complete the transaction.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at: supportraplab@gmail.com